Service Technician

DEPARTMENT: Operations
POSITION TYPE/STATUS: Full-Time, Non-Exempt (hourly)
REPORTS TO: Branch Manager
SUPERVISES: Not a supervisory role
ADOPTED/REVISED: 02/2026

Position Purpose/Summary

Under the general direction of the Branch Manager, the Service Technician operates a company service truck to travel to designated locations to service, pump, clean, and maintain portable restrooms, holding tanks, and related equipment. This role is essential in ensuring high-quality service, safety compliance, and customer satisfaction.

Shift/Hours

Monday through Friday; weekends as needed based on business demands.

Duties and Responsibilities

• Perform daily pre-trip and post-trip vehicle inspections and immediately report any deficiencies to the shop.
• Report improper vehicle operation, faulty equipment, or unusual conditions to the Operations Supervisor/Manager.
• Safely operate service trucks along assigned routes and travel to scheduled job sites.
• Maintain communication with dispatch via phone or radio to receive route updates, service changes, or additional instructions.
• Service portable restrooms, holding tanks, sinks, showers, and related units in accordance with company service standards.
• Restock supplies including paper products, soap, and hand sanitizer in all serviced units.
• Clean and sanitize interior and exterior surfaces of units and replenish chemical solutions as required.
• Provide timely updates to supervisors regarding project status, delays, or customer requests.
• Accurately complete required logs, service documentation, and regulatory paperwork in compliance with state and federal requirements.
• Immediately report all work-related injuries, accidents, or incidents to management.
• Perform additional duties as assigned to support operational needs.

Qualifications

• High School diploma or GED required; equivalent work experience may be considered.
• Self-motivated with the ability to take initiative.
• Dependable with strong integrity and work ethic.
• Detail-oriented with strong organizational skills.
• Ability to follow instructions and complete tasks efficiently.
• Ability to work independently and collaboratively within a team environment.
• Capable of multitasking in a fast-paced setting while maintaining a positive attitude.
• Basic computer proficiency, including use of routing systems and tablets.

Skills

• Language skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively communicate information in one-on-one conversation to customers, and other employees of the organization.
• Mathematical skills:
  • Ability to perform simple arithmetic (add, subtract, multiply, and divide).
  • Ability to perform these operations using units of American currency, measurement, weight, and distance.
• Reasoning ability:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Valid Non-Commercial California Class C Driver’s License and vehicle insurance at no less than California State minimum required limits of liability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, and talk or hear. The employee frequently is required to sit, stand, and walk, sometimes long distances. The employee is required to reach with hands and arms. The employee may frequently also stoop, kneel, crouch or crawl. The employee must frequently lift and/or move between 50 pounds and 150 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision & ability to focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions (in some cases extreme heat/cold), moving mechanical parts, fumes, or airborne particles. The noise level in the work environment is usually loud. This position requires employees to travel regularly to off-site work locations and as such use of a vehicle will be provided.

Safety Requirements/Personal Protective Equipment

The employee will be required to wear all safety equipment (PPE) and comply with all health and safety policies and programs enforced by the Company.

Pay Range

$23.00 – $29.00 per hour, based on experience and performance metrics.

Knight’s Site Services is proud to be an Equal Opportunity Employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation.

As a part of Knight’s Site Services, all employees are expected to perform job duties as described above with integrity, honesty, and cooperation, regardless of position. Each member of the Knight’s team plays a key role in the continued success of the Company.